The Commino Experience Loop is our process for mapping a customer journey across emotional and rational touchpoints. We then overlay this to the physical touchpoints. We believe that planning a ...
Jakob Nielsen 10 Heuristic Principles
Seven ways to generate engagement that drives towards loyalty
1. Always provide a clear call to action and never rely in user to interact of their own accord. Relying on users to interact or be ...
Eliminate friction in your UX and Improve conversions
3 positive UX trends
Create loyalty in your brand
If you want to create loyalty in your brand, being available for your audience is vital. Through being genuinely useful to customers in their moments of appreciation you ...
#1: You admire a character for ‘trying’ more than, for their ‘successes’
Should Your Email Come From a Business or a Person?
People often ask me if the “from” field and the signature line in their emails should be their company name or their personal name.